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Downloads

How do I download the designs I purchased?

Please note you must be signed in to download designs. Designs will download in a zipped (.zip) file.

Windows Vista/XP

  1. Go to "My Account" in the upper right hand corner of the page.
  2. Click "My Downloadable Products" from the left navigation.
  3. Click on the item to begin downloading. Give the download time to start
  4. Select "Save to Disk" and click "OK".
  5. When the download is complete, click "Open" A new window will display the contents of the .zip file
  6. Save your files to your preferred location

Windows 2000

Since Windows 2000 and earlier does not automatically unzip compressed files, you will need an unzip utility such as Winzip. There are many available on the internet (often for free). The unzip process will vary slightly for each program.

I just downloaded software. Where do I get the serial number for activation?

If you purchased a downloadable software program you will receive a second email with your serial number. If you do not receive this within 5 hours of your purchase, please check your spam or bulk email folder and then use our Contact Us Form to send us an email, or call 800-659-5053 (Monday through Friday, 9:00 a.m. - 5:30 p.m. CST).

Software Activation

Most software products include two activations. If you have used both activations, and need more due to an issue such as a computer crash, we may be able to get that for you from our software vendor. All activations are limited to a total of four per serial number.

Returns/Refunds

Because embroidery design and software downloads are digital products and cannot be returned, refunds are not available.  The only exception is if you accidentally purchase the same download twice from us - if that happens please contact us for a refund.

We want you to be happy with your Amazing Designs purchase.  Our embroidery designs and software are thoroughly tested by our quality assurance team, and and our support team is here to help if you need assistance.  Please contact us if you have any questions about using our products.